DELIVERY AND RETURNS
- Courier Fees
1.1 No courier fees will be charged where the value of the order exceeds the sum of R345.00 (Three Hundred and Forty Five Rand).
1.2 Individual Orders cannot be consolidated. - It is the responsibility of the practice to check the content of the parcel and notify Sanibel of any discrepancies in the delivery within 24 hours of receipt of such delivery. Failure to do so will indemnify Sanibel from any further liability.
- All deliveries must be to a registered practice address.
- Sanibel will accept the return of a Product from any Dispenser for credit, within a 30-day period from date of invoice. Provided:
4.1 all returns are to be accompanied by a Credit Return Note and a FULL explanation from the Dispenser as to the reason for the return of the Product(s).
4.2 only items in sealed packaging will be credited. Any items where the sealed packaging has been opened will be returned to the practice. Courier fees will be charged.
4.3 Products returned after 30 days from date of invoice, will not be credited and will be returned to the practice. Courier fees will be charged.
4.4 All credits will be charged a Credit Return Handling Fee of 5% of the invoice value. - It is the responsibility of the practice to keep note of product expiry dates. Sanibel will not distribute items with expiration dates less than 90 days.
- Sanibel will endeavour to dispatch orders placed via WebShop before 1pm, on the same day.
7. Should stock not be available for the items ordered, a back order will be created and the items will be shipped, on a separate invoice, as soon as the stock is received. No courier fee will be charged for backordered items.